We were thrilled today to share that Hyatt has won ‘Best Social Media Customer Service’ in the 2015 Skifties Awards! The awards, in their second year, focus exclusively on recognizing what top travel brands are doing in the social space.
Truthfully, social customer service – or social care, as we call it – comes easy to us. We’re in the business of caring for people so they can be their best, and our social efforts are a natural extension of that purpose.Read More Share +
On August 29, 2005, more than 3,800 guests and associates were staying at Hyatt Regency New Orleans when Hurricane Katrina made landfall in New Orleans. The hotel, then connected by a pedestrian bridge to the Superdome and centrally located adjacent to the Entergy Building and City Hall, became the headquarter location for city officials, emergency crews and national media. Current General Manager Michael O. Smith worked to safely evacuate guests and employees, while also supporting evacuation efforts from the Superdome through the hotel to buses leaving the city. He was named an “unsung hero” in a proclamation by the city of New Orleans.
In the aftermath of the disaster, the battered Hyatt Regency New Orleans became an iconic symbol of the city’s devastation and remained closed for six years. Following an extensive $285-million revitalization, the hotel reopened its doors in the fall of 2011 as the city’s premier hotel destination for meetings, conventions and events.
In an interview with Michael Smith, we reflected on the past decade and the state of our beloved New Orleans today.Read More Share +
My name is Isabella Karamol, and I’ve been fortunate enough to join the Hyatt Family as a communications intern this summer. Before starting my role with Hyatt, I can tell you that I had absolutely no knowledge of the hospitality industry. I thought the industry was simply just hotels, and I loved hotels, so I thought, “This will be a good place for me.”
But I was blown away by the amount I have learned – even from the very first week! My parents came to visit Chicago during my first weekend here, and they were amazed at the way I was already babbling off facts about the Hyatt Centric hotel where they were staying and the broader industry.
Here is a taste of what I’ve learned about the hospitality industry through my experience with Hyatt.Read More Share +
From the moment two newlyweds arrived at Andaz Peninsula Papagayo Resort, Fabio, a hotel host, immediately sensed something was wrong. One of the guests was on the verge of tears, so Fabio tried to cheer her up by explaining how much fun she would have in Costa Rica.
Despite his best efforts, Fabio was unable to lift her somber mood.
Soon after, Fabio was left alone with her husband, who then explained the real reason why his wife was so upset. It turns out that the couple was not able to celebrate their wedding as planned because of a violent storm that rolled through their venue and destroyed the entire wedding set up.Read More Share +
Our communities are an extension of our hotels—an integral part of the Hyatt family. Across the globe, Hyatt teams continually do what they can to make a positive impact on the places where our colleagues live and work, our guests visit and our owners invest.
This is the second piece in a three-part series showcasing the exciting ways in which our hotels are connecting with their local communities to make the world a better place. Read on to discover how two of our Americas hotels are going out of their way to care for the Hyatt family.Read More Share +
With new Sons + Fathers books in all Park Hyatt guestrooms, our Park Hyatt colleagues share the family advice and lessons they will continue to pass down. Don’t forget to post your own story to Instagram using #SonsandFathers.Read More Share +
With new Sons + Fathers books in all Park Hyatt guestrooms, our Park Hyatt colleagues are sharing their own stories and lessons passed down for generations. Don’t forget to post your own story to Instagram using #SonsandFathers.Read More Share +