Keyed Into Hyatt

The Official Blog of Hyatt Hotels & Resorts
Key Lime Pie

July 28, 2014
Food & Beverage

Summer’s Perfect Award-Winning Key Lime Pie

For me, summer means beach breezes, suntans, fruity cocktails and refreshing desserts. So when I heard Hyatt Key West Resort and Spa‘s key lime pie earned Best Classic Key Lime Pie in Key West, I had to know the secret to its success.

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July 24, 2014
Hyatt Thrive, Our People

Thrive Thursday: Beijing Colleagues Launch YUE DU LANG Library for Local School

We love when we can see Hyatt’s purpose of care come to life through the wonderful work done by our hotels around the world in the communities they call home. That’s exactly what this week’s Thrive Thursday is all about — through a collaborative effort and a commitment to care, Hyatt colleagues from Grand Hyatt Beijing and Park Hyatt Beijing came together to make a real difference in their local community. 

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July 23, 2014
Memorable Moments

DIY Napkins with Grand Hyatt New York

Throwing a party? Looking for the elaborate napkins you see at Hyatt hotel events?  We reached out to our team of experts at Grand Hyatt New York and asked them to give us tutorials on napkin-folding tricks. Since New York City hosts some of the most festive events in the world, our experienced colleagues at Grand Hyatt New York were a natural fit for these fun, instructional videos. Try your hand!

The Standard Fold

Standard Fold Instructions 

  1. Lay the square napkin flat, with a flat edge facing you.
  2. Take the side nearest you and fold it in one third of the way.
  3. Take the opposite side, and fold that in one third of the way (this layer should lie evenly on top of the other fold).
  4. Turn the napkin so it is vertical.
  5. Fold the bottom edge in one quarter of the way; fold it over one more time.
  6. Fold the top edge in one quarter of the way; fold it over one more time.
  7. Flip the whole napkin on its back, with a folded/rounded edge facing you.
  8. Take the folded edge nearest you and pull it back just past the top edge.
  9. Let the napkin fall into three tiers.

The Fan Fold

  1. Lay the square napkin flat, with a flat edge facing you.
  2. Fold the napkin in half by taking the left side of the napkin and carrying it over to the right side.
  3. Take the bottom edge and make a one inch fold
  4. Then take the newly-folded, one inch section and fold it under the napkin (accordion style).
  5. Repeat the process until you have about 3-4 inches of space left at the top of the napkin.
  6. Flip the napkin on its back; be careful not to undo your folding.
  7. Fold the napkin in half by carrying the left side over to the right.
  8. Turn the folded napkin horizontally so that the accordion edge is on your left.
  9. Take the top right corner and pull it to the opposite corner, folding it underneath the accordion portion.
  10. Turn the napkin on its side, and let the accordion fold fan out and both sides.

The Bishop’s Hat

  1. Lay the square napkin flat, with one corner pointed at you (it should look like a diamond).
  2. Take the corner nearest you and drag it to the opposite corner.
  3. Take the corner on your right and drag it up to the top corner; outside edges should align.
  4. Repeat the same step with the left corner.
  5. Take the new bottom corner and pull that towards the top corner, but only pull it about one quarter of the way up.
  6. Take the corner that you just pulled up, and fold it back so it touches the flat outside edge.
  7. Flip the entire napkin onto its back; be careful not to lose any of your folds.  The napkin should still resemble a diamond shape.
  8. Take the left half of the napkin and pull it towards the right half, but only pull it one third of the way; make sure that the bottom edge aligns with the current bottom edge.
  9. Take the right corner and fold it in about one tenth of the way; the corner should almost meet up with the other corner that was folded in.
  10. Take the current right half of the napkin and pull it in to the left part of the napkin; fold the entire bottom of the right side into the left corner of the napkin (the left corner piece is also the top most layer on the napkin).
  11. Flip the entire napkin on its back; make sure everything is flat and that the center lines are aligned with one another.
  12. Stand the napkin up on the table, and gently squeeze the outside edges in so that the napkin resembles a cylinder.
  13. Gently pull the two outside layers halfway down the napkin.


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July 21, 2014
Hotel Openings & Development

Students Compete to Redesign the Historic Hotel du Louvre

Exciting news from Paris!

Our colleagues at the Hotel du Louvre - Paris, a Hyatt Hotel have teamed up with École Camondo - the Parisian product design and interior architecture school – to restore the iconic hotel back to its original grandeur. The theme chosen for the school’s fourth year student projects was hotels, which gave Hyatt with a rare opportunity to collaborate with 53 final year students on a unique design project.

Over the course of twelve weeks, the students came up with their concepts and produced detailed plans for a refurbishment of numerous areas, including the hotel’s lobby, restaurant and bathrooms. This was no straightforward task! The students had to develop fresh ideas to create a timeless, refined and contemporary atmosphere for the hotel, while also highlighting the historical beauty of the structure and respecting its iconic Parisian features. Every last detail was considered from room layout to furnishings to materials to define the look and feel.

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July 17, 2014
Park Hyatt

Park Hyatt Redefines Personal Luxury with #MYLUXLIST

Luxury is a collection of simple pleasures to uncommon indulgences, particular to each and every one one of us. For Park Hyatt, luxury is personal. Whether it’s breathtaking sunsets at Park Hyatt Maldives Hadahaa, Vitamin C with a little TLC, the Onyx Room at Park Hyatt New York, or one-of-a-kind artwork, every experience is unique in its own way.

The Park Hyatt brand is now inviting guests, travelers, and food and wine enthusiasts to create and share their own Luxury Lists on their favorite social media sites (especially Instagram), using #MYLUXLIST. Users will find themselves on a journey of discovery through rare and intimate experiences. To explore the Luxury List site, please visit

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July 15, 2014
Hyatt Leaders, Our People

Social is Simply What We Do (and We’re Just Getting Started)

I just returned from New York, a city I love for its constant inspiration, where I had the good fortune of attending the Travel + Leisure celebration for all the incredible 2014 SMITTY Award winners. We’re thrilled to be included in that group for Best Customer Service, and I had time to talk with colleagues who have so much social passion. What struck me was for Hyatt, one thing always rings true: We’re at our best when social is simply an extension of how we care for you – our guests.

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July 11, 2014
Our People

7 Things You Didn’t Know About @HyattConcierge

As a global company, we’re committed to listening with empathy and evolving the guest experience based on what we’re hearing. And that approach isn’t something that’s just inside our hotel walls. That’s one of the reasons Hyatt recently earned a Social Media in Travel + Tourism (SMITTY) Award for Best Customer Service. We’re humbled and incredibly thankful for our team of social service stars – a group we affectionally call “The Control Room” – who’re truly committed to using digital channels to listen to and build meaningful connections with guests. We believe that’s the difference.

@HyattConcierge, the 24/7 Twitter account meant to connect with travelers worldwide, is one of the critical forces behind Hyatt’s social service. Here are a few things I bet you didn’t know about it.

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July 10, 2014
Hyatt Thrive, Our People

Thrive Thursday: A Picture is Worth a Thousand Words at Hyatt Regency Gurgaon

“Behind every picture, there is always a compelling story,” explained Federico Mantoani, general manager of Hyatt Regency Gurgaon. It is the compelling story behind the picture seen above that won Hyatt Regency Gurgaon the 2014 Global Month of Community Service photo contest that was held for our hotels around the world this past April.

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