Keyed Into Hyatt
The Official Blog of Hyatt Hotels & Resorts

July 11, 2014
Our People

7 Things You Didn’t Know About @HyattConcierge

As a global company, we’re committed to listening with empathy and evolving the guest experience based on what we’re hearing. And that approach isn’t something that’s just inside our hotel walls. That’s one of the reasons Hyatt recently earned a Social Media in Travel + Tourism (SMITTY) Award for Best Customer Service. We’re humbled and incredibly thankful for our team of social service stars – a group we affectionally call “The Control Room” – who’re truly committed to using digital channels to listen to and build meaningful connections with guests. We believe that’s the difference.

@HyattConcierge, the 24/7 Twitter account meant to connect with travelers worldwide, is one of the critical forces behind Hyatt’s social service. Here are a few things I bet you didn’t know about it.

HyattConcierge infographic


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