Keyed Into Hyatt
The Official Blog of Hyatt Hotels & Resorts
Stephanie Sheppard

Stephanie Sheppard

Corporate Communications

Stephanie joined Hyatt's corporate communications team in 2012. She's based in Chicago, which she calls the best city in the U.S. Besides her love of travel, her Hyatt colleagues' unique kindness keeps her enjoying her job every day. Stephanie's favorite travel experience was meandering around Paris with her best friend on a hunt for the best pain au chocolat in Paris, and she's sure the best is yet to come.


April 16, 2014
Hyatt Gold Passport

Hyatt RSVP Brings Hyatt Gold Passport Members a Purple Pig Exclusive

Hyatt Gold Passport members are our most loyal guests, and we’re always cooking up new ways to reward them for their loyalty. Thanks to the program’s many relationships, the opportunities keep growing, whether that’s new benefits in Las Vegas or special access to events.

That’s why we’ve launched Hyatt RSVP. It’s a series of events through Hyatt Gold Passport’s relationship with Visa Signature to recognize our valued Hyatt Gold Passport members by offering invitations to exclusive events, from movie screenings to winemaker dinners to sports packages.

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Mario Martinez - One up Lounge_header]

April 14, 2014
Art & Design

Tying the Community Together Through Art at Grand Hyatt San Francisco

If you know San Francisco, you know the locals are true “locavores.” And the team at Grand Hyatt San Francisco is no exception! They are committed to showing guests all the best of the City by the Bay. Most recently, art has taken center stage at the hotel, and the focus of course is local, local, local!

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April 9, 2014
Travel Tips

Tour Toronto like a True Local Thanks to Expert Concierge Orson

Local expert Orson Tsoi of Park Hyatt Toronto has great pride in his home of Toronto, which is one of the world’s most diverse by percentage of non-native-born residents.  Lucky for us, Orson knows the best Toronto city treasures to check out.

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Hyatt Place

March 26, 2014
Hyatt Place, Travel Tips

5 Easy Tips for Staying in Touch While Traveling

I don’t know about you, but when I travel I can find it difficult to stay in touch with family and friends, whether it’s too many meetings without the right devices or too much exploring. And the last thing I want to do is anger my mother or fall out of touch back home with calls and emails that are fewer and further apart. I can’t even imagine what it’s like for those with kiddos!

Thankfully, with today’s wide range of high-tech devices and services, I’m learning to keep up with the times and strike the right balance.

As a part of the Hyatt Place Seamless Travel Series, renowned technology expert Scott Steinberg has handpicked his favorite (and easy!) ways to stay connected on the road so you can keep in touch with all the important people in your life. You can find his full list of travel communication tips on

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HZC Concierge Raija

March 21, 2014
Our People, Travel Tips

Spring Break Destination: Things to Do in Mexico

Are your spring break plans bringing you to Mexico? We caught up with our teams in Cancun and Merida for their top tips of things to do this season while you’re there.

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Green river 2

March 17, 2014
Memorable Moments

Cheers to St. Patrick’s Day!

I hope you’re all wearing green and having a festive St. Patrick’s Day!

Saint Patrick’s Day or the Feast of Saint Patrick (in Irish Lá Fhéile Pádraig) commemorates Saint Patrick and the arrival of Christianity in Ireland, as well as celebrates the heritage and culture of the Irish people. A public holiday in Ireland, this day also is celebrated widely in Britain, Canada, the United States, Argentina, Australia and New Zealand, and in recent years, there have been a growing number of celebrations in other countries.

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March 14, 2014
Our People, Travel Tips

Tour Tokyo Like a Local

Did you know Tokyo has more neon signs than any other city in the world? Even with more than 13 million people, it is one of the world’s cleanest cities.

If you’re headed to Tokyo sometime soon, local experts Kay Abe, Grand Hyatt Tokyo concierge, and Adrian Fautt, Park Hyatt Tokyo chief concierge, have the best tips on what to eat, see and do. They also say Tokyo has some of the most courteous residents who are always willing to spare the time to help a stranger, so don’t hesitate to ask!

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SXSW Spredfast Roundtable speakers

March 11, 2014
Our People

Live from SXSW: Common Themes From a First Timer

Howdy, y’all! I’m currently in Austin, Texas with Hyatt’s social team at SXSW, a festival that drives thousands of film, music and tech enthusiasts to sessions and festivities in the city’s downtown area. This is my first time here, and only now do I understand the craziness our hotels experience with The Driskill, Hyatt Regency Austin, and Hyatt Place Austin/Downtown right in the middle of the action.

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