Keyed Into Hyatt
The Official Blog of Hyatt Hotels & Resorts
Stephanie Sheppard

Stephanie Sheppard

Corporate Communications

Stephanie joined Hyatt's corporate communications team in 2012. She's based in Chicago, which she calls the best city in the U.S. Besides her love of travel, her Hyatt colleagues' unique kindness keeps her enjoying her job every day. Stephanie's favorite travel experience was meandering around Paris with her best friend on a hunt for the best pain au chocolat in Paris, and she's sure the best is yet to come.

NYC Skyline_category

April 22, 2014
Travel Tips

Navigating New York with a Local State of Mind

When you visit New York City – the city that never sleeps – there’s a lot to take in! But how do you know what’s not to be missed with the time you have? Andaz Host Amanda Coletta of Andaz 5th Avenue shares  her advice for exploring the concrete jungle.

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Lost Pines_Steve horsin_header

April 18, 2014
Hyatt Leaders

Caring for the Human Spirit by Way of Hooves and Horns

In my role, I have the great opportunity to speak with the hardworking and truly inspiring leaders who serve as hotel general managers around the world. Their approaches to guest service and team comraderie are always inspiring.

Steve Dewire, general manager of Hyatt Regency Lost Pines Resort and Spa, recently shared the reasons he feels the hotel’s cast of fun-loving animals take the hotel’s service to a new level. Here are a few words from Steve:

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April 16, 2014
Hyatt Gold Passport

Hyatt RSVP Brings Hyatt Gold Passport Members a Purple Pig Exclusive

Hyatt Gold Passport members are our most loyal guests, and we’re always cooking up new ways to reward them for their loyalty. Thanks to the program’s many relationships, the opportunities keep growing, whether that’s new benefits in Las Vegas or special access to events.

That’s why we’ve launched Hyatt RSVP. It’s a series of events through Hyatt Gold Passport’s relationship with Visa Signature to recognize our valued Hyatt Gold Passport members by offering invitations to exclusive events, from movie screenings to winemaker dinners to sports packages.

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Mario Martinez - One up Lounge_header]

April 14, 2014
Art & Design

Tying the Community Together Through Art at Grand Hyatt San Francisco

If you know San Francisco, you know the locals are true “locavores.” And the team at Grand Hyatt San Francisco is no exception! They are committed to showing guests all the best of the City by the Bay. Most recently, art has taken center stage at the hotel, and the focus of course is local, local, local!

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April 9, 2014
Travel Tips

Tour Toronto like a True Local Thanks to Expert Concierge Orson

Local expert Orson Tsoi of Park Hyatt Toronto has great pride in his home of Toronto, which is one of the world’s most diverse by percentage of non-native-born residents.  Lucky for us, Orson knows the best Toronto city treasures to check out.

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Hyatt Place

March 26, 2014
Hyatt Place, Travel Tips

5 Easy Tips for Staying in Touch While Traveling

I don’t know about you, but when I travel I can find it difficult to stay in touch with family and friends, whether it’s too many meetings without the right devices or too much exploring. And the last thing I want to do is anger my mother or fall out of touch back home with calls and emails that are fewer and further apart. I can’t even imagine what it’s like for those with kiddos!

Thankfully, with today’s wide range of high-tech devices and services, I’m learning to keep up with the times and strike the right balance.

As a part of the Hyatt Place Seamless Travel Series, renowned technology expert Scott Steinberg has handpicked his favorite (and easy!) ways to stay connected on the road so you can keep in touch with all the important people in your life. You can find his full list of travel communication tips on

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HZC Concierge Raija

March 21, 2014
Our People, Travel Tips

Spring Break Destination: Things to Do in Mexico

Are your spring break plans bringing you to Mexico? We caught up with our teams in Cancun and Merida for their top tips of things to do this season while you’re there.

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Green river 2

March 17, 2014
Memorable Moments

Cheers to St. Patrick’s Day!

I hope you’re all wearing green and having a festive St. Patrick’s Day!

Saint Patrick’s Day or the Feast of Saint Patrick (in Irish Lá Fhéile Pádraig) commemorates Saint Patrick and the arrival of Christianity in Ireland, as well as celebrates the heritage and culture of the Irish people. A public holiday in Ireland, this day also is celebrated widely in Britain, Canada, the United States, Argentina, Australia and New Zealand, and in recent years, there have been a growing number of celebrations in other countries.

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