Caring for the Human Spirit by Way of Hooves and Horns
In my role, I have the great opportunity to speak with the hardworking and truly inspiring leaders who serve as hotel general managers around the world. Their approaches to guest service and team comraderie are always inspiring.
Steve Dewire, general manager of Hyatt Regency Lost Pines Resort and Spa, recently shared the reasons he feels the hotel’s cast of fun-loving animals take the hotel’s service to a new level. Here are a few words from Steve:
Percheron draft horses Julius and Caesar, co-founders of the “Hooves and Horns” mascot program at Hyatt Regency Lost Pines Resort and Spa, came to the property with the hotel’s opening in 2006 with their owners Randy and Paula Greenfield (who now serve at Coconut Point with their Newfoundlands Hoss and Honey).
Since then, the resort’s roster of animal friends has grown to include two Texas longhorns (T-Bone and Ribeye), two more Percheron draft horses (King, Lady), to keep Julius and Caesar company, one American mustang (Blackjack), two miniature horses (Patch and Feather), two miniature donkeys (Captain and Scarlett) and two alpacas (Yogi and Boo Boo). This merry cast of characters woos and wows our hotel guests of all ages! Travelers visiting on business or leisure can’t resist a meet and greet, photo op, joy ride in our rustic red wagon or just a friendly pet as they pass by.
While we at Lost Pines enjoy the freedom to walk on the wild side with these animals, what always remains first and foremost is our commitment to authentic hospitality and caring for the human spirit. Our four-legged associates simply make it possible for us to do this on a completely different level. These animals touch the lives of our guests and associates alike, serving as inspiration for children’s drawings and warming the hearts of onlookers and passers-by. Furthermore, their impact extends well beyond the Lost Pines Corral and our 405 acres, as they also take part in community events and parades around Bastrop County and the Lost Pines Region.
Although the idea of authentic hospitality makes no sense to our colleagues with hooves and horns, it’s undeniable how brilliant these mascots are at creating one-of-a-kind experiences for all – experiences that make everyone feel more than welcome and that give way to memories that last a lifetime.