In the hospitality industry, we relish the opportunity to brighten another's day. But it's quite rare that we have the chance to save a guest's life - and this story is one our associates at Grand Hyatt Taipei will never forget.

While staying at the hotel, Neil Holmes collapsed during a morning workout at the Grand Hyatt Taipei gym. Thanks to the hotel staff's quick action, Mr. Holmes was transported to the Taipei Medical University Hospital and underwent emergency surgery for an...