Keyed Into Hyatt
The Official Blog of Hyatt Hotels & Resorts

August 6, 2012
Hyatt Regency, Our People

Meet Lori Crayton, Hyatt Regency Orange County VIP Ambassador

At Hyatt, every associate has a hand in providing our guests with the hospitality we’ve come to be known for. Do you know every role at a hotel? Some of the most interesting Hyatt jobs are little known. So today and August Mondays following, we’ll be offering a glimpse into an out-of-the-box job at one of our hotels around the world.

First up, meet Lori Crayton! She is Hyatt Regency Orange County‘s first ever VIP Ambassador.

And we don’t mean ushering celebrities to Presidential Suites and poolside cabanas. At Hyatt, every guest is very important, and Lori spends her days finding ways to personalize and enhance each and every guest’s stay.

Lori Crayton

With more than 10 years of experience as an administrative assistant in Catering, Rooms and Food & Beverage at Hyatt Regency Orange County and her expertise in customer service the Orange County-area, she’s perfect for the job.

During peak times, Lori can now be found with her iPad in the hotel’s atrium lobby, greeting and assisting guests with directions, restaurant reservations, luggage storage, flight and boarding pass information, and much more! She takes the time to get to know guests, learning about their backgrounds and vacation plans. It’s what makes her great at her job, turning the hotel into a welcoming community for guests during their stay.

Families especially love that Lori takes family photos on her iPad and turns them into digital postcards, which she can email to the guest immediately!


Most of all, Lori knows it’s the little things that count. For example, when Lori discovered that a guest from Switzerland who was traveling alone had fallen under the weather and was headed to the doctor’s office, Lori sent a fruit and cheese plate to the guest’s room with a “get well” note and offer of assistance.

Lori’s gestures make Hyatt Regency Orange County guests feel welcome and cared for. As Lori says, “It’s a great feeling to see the smiles on our guests’ faces and to know we are providing authentic hospitality.”

Next Monday, we’re heading outside the lobby to the grounds of Hyatt Regency Lost Pines to introduce you to a job you may not know existed: mascot handler!

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