Keyed Into Hyatt
The Official Blog of Hyatt Hotels & Resorts
Atlanta Snow Storm

February 4, 2014
Our People

Stranded Motorists in Atlanta’s Snow Storm Find Shelter & Hospitality

The snow keeps on falling! Recently, several southern states in the U.S. were hit with a massive ice and snow storm. In particular, the city of Atlanta came to a devastating halt – people were stranded in their cars on highways and children had to stay overnight at schools to avoid icy roads.

We were proud to hear stories of our colleagues in Atlanta that spurred into action, bringing strangers into the area hotels to offer them a place to warm up and rest. In our business, it’s second nature is to care for those in need with the same dedication we show our colleagues and guests every day.

We couldn’t resist sharing these two examples that serve as reminders of the difference we can make in the lives of those we touch each day.

“My wife became stranded on interstate 75 North at the Cumberland Boulevard exit right outside of Atlanta after her car ran out of gas. It was close to midnight and the temperature outside was hovering around 18 degrees. I quickly found Hyatt House Atlanta/Cobb Galleria was one of the only open businesses within walking distance.

After she walked almost a mile to the hotel, she was greeted with helping hands and concern from the hotel staff. They provided her water, a pillow, a blanket, a space to rest and a meal the next morning.  I was speechless after learning that Hyatt House Atlanta/Cobb Galleria helped close to 100 stranded motorists.  The actions of the staff have created a loyal customer for life.”

“My wife and I were two of the many folks stranded on I-75 at the Cumberland Parkway in Atlanta, Ga. We walked up to the Hyatt hotel there where the GM and his wonderful staff allowed us and other refugees from the winter storm to camp out in the conference rooms. They fed us the next morning from the breakfast bar with coffee! Our future travel stays will definitely be with Hyatt.”

A special thank you to our colleagues in Atlanta for creating a remarkable hospitality experience for the stranded motorists, and please be safe out there!

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